FAQs

## ❓ Frequently Asked Questions (FAQs)

### 1. **Where do you ship from?**

All orders are shipped from the **USA**. Processing takes **2–5 business days**, and delivery time depends on your chosen shipping method.

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### 2. **How long will my order take to arrive?**

* **Standard Shipping:** 3–7 business days (within the USA)
* **Express Shipping:** 1–3 business days
* **International Orders:** 7–21 business days
  *Note: Delivery times are estimates and may vary due to holidays or carrier delays.*

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### 3. **Can I track my order?**

Absolutely! Once your order ships, we’ll email you a **tracking number** so you can follow your package all the way to your door.

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### 4. **Can I cancel or change my order?**

You can cancel or change your order within **12 hours** of placing it. After that, we begin processing and are unable to make changes.

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### 5. **Do you accept returns or exchanges?**

All sales are **final**, especially for collectible and mystery items.
If your item arrives **damaged or incorrect**, contact us within **3 days of delivery** with your order number and photos — we’ll gladly offer a **replacement or refund**.

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### 6. **What if I get a duplicate item in a blind bag or box?**

All mystery products are **randomly packed**, and duplicates can happen. Unfortunately, we do **not accept exchanges or returns** for duplicates.

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### 7. My tracking says 'delivered', but I didn’t receive anything.

Please check your mailbox, front door, neighbours, and local post office.
If the package is still missing, you will need to file a missing package claim with the shipping carrier.

👉 Velvet Meow is not responsible for items that are lost by the mail carrier or by any shipping service.

### 8. **Do you ship internationally?**

Yes! We ship worldwide 🌍
International shipping takes **7–21 business days**. Any customs duties, VAT, or import taxes are the buyer’s responsibility.

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### 9. **How can I contact Velvet Meow?**

We’re always happy to help!
📧 Email us at: **[velvetmeowofficial@gmail.com]
We usually respond within **24 hours**.

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